Terms and Conditions
Taste Ireland Terms and Conditions
This agreement is a contract between the customer (you) and Taste Ireland. These terms apply to the ordering, purchase and delivery of Goods from TasteIreland.com.au and form a contract between you and Taste Ireland Online (Terms) as amended from time to time.
These Terms contain important information about the ordering, processing and delivery of Goods, including limitations of liability.
If you have any questions, please contact us on 1300 44 7474 and we will be happy to assist you.
You will be bound by these Terms when you submit an Order via the Website. Each Order you place will be a separate contract between you and Taste Ireland for the supply of Goods, under these Terms.
1.1 DELIVERY TIMES
The average delivery times for Standard delivery are to be used as a guideline only. They are set out by our Courier Company and are dependent on your postcode. These delivery times are estimates from dispatch date, not from order date.
1. 1 - 2 Business days for metro areas of Sydney, Melbourne, Brisbane and Canberra.
2. 2 – 3 Business days for delivery to South Australia.
3. 5 – 7 Business days for delivery to Western Australia, Northern Queensland, Tasmania, Northern Territory.
You will receive an email with your order tracking once your order has been dispatched. Please allow additional time for delivery during busy periods such as Christmas, Paddy’s Day, and Easter etc. Any questions relating to our delivery schedule please call 1300 4 47474.
Please note that due to the volume of orders expected during Christmas, St Patricks Day, Easter etc, we may take an extra day or two to prepare your order. During Christmas we will have cut off dates for guaranteed orders. These will be outlined in our Christmas Shopping Guide. Any orders placed after these deadlines will not be delivered in time for Christmas, and will instead be delivered after the holidays. Please note there are also cut off dates for ordering perisahble goods for Christmas. These cut off dates will be detailed in our Shopping Guide and in the product page. These cut off dates are in place to ensure the safest and most efficicent delivery of perishable goods. These dates are out of our control.
1.2 DELIVERY FEE
Below are the delivery costs to get your goods to you. These are the true costs outlined by our courier company, there are no hidden costs associated with the delivery of your parcel, and this charge is fixed. Therefore you are not penalized for purchasing in bulk*.
|Area||Shipping Cost||Approx Delivery Times|
|Pick Up Botany Warehouse||FREE||/|
|Sydney Metro||$15.00||1-3 days|
|NSW Region||$25.00||1-3 days|
|Australian Capital Territory Region||$25.00||1-3 days|
|Perth Metro||$30.00||2-5 days|
|Victoria Region||$28.00||1-5 days|
|Darwin Metro||$50.00||3-5 days|
|Northern Territory||$80.00||3-5 days|
|WA Region||$50.00||3-5 days|
|QLD Region||$30.00||3-5 days|
|Adelaide Metro||$30.00||3-5 days|
|SA Region||$50.00||3-5 days|
*Please see point 3.1 below.
1.3 DELIVERY SCHEDULE
The contracted courier company we use deliver Monday to Friday 9am to 5pm and delivery times will vary according to the driver’s schedule. We cannot guarantee that specific delivery times can be met. The driver has 100’s of order to delivery each day and cannot call you on approach. Unfortunately we cannot arrange for delivery outside of the courier hours.
1.4 DELIVERY ADDRESS
We realise that most deliveries will be to residential addresses and that you won’t always be home to receive the goods, therefore we recommend that you either get them delivered to a work address or consider having the order shipped to a friend or neighbour. If you are not available to accept your order at the time of the delivery, your order will be either returned to the courier depot or sent to your local post office for collection. Our courier company will leave you an “Attempted Delivery” notice to inform you where your parcel is. We have no control over the driver’s decision to leave your parcel to a post office or return it to their depot. Most drivers have a designated Post Office that they are contracted to, however in some areas the Post Office is unable to accept parcels from third party couriers. In this case you will need to contact Star Track to arrange redelivery on a suitable day. We cannot take responsibility for lost or misplaced ‘Attempted Delivery’ slips. Upon dispatch of your parcel, you will receive an email with tracking details. It is your responsibility to keep track of your order by following the links in this email.
We cannot take responsibility for any delays with your order if you are not at the address to accept delivery. Please ensure to either collect or rearrange a delivery ASAP, especially if your order does contain perishable items. We cannot be held responsible for damaged or destroyed goods due to any delay relating to the collection or re-delivery of the order.
1.5 PROOF OF DELIVERY
At the checkout there are two options to choose from;
Shipping – If you choose shipping, your delivery will require a signature on delivery and cannot be left unattended at your delivery address. If you choose shipping and you are not at home, the courier will either return your order to their depot or leave it at a local Post Office for your collection. Once your order goes to a Post Office we cannot get it returned or re-delivered. It is up the recipient to arrange collection from the Post Office.
Shipping with Authority to Leave – alternatively you can choose “Shipping with authority to leave” at the checkout, giving our couriers permission to leave your parcel at the delivery address without receiving a signature on delivery. If you wish to select this option please leave delivery instructions so the delivery driver will know exactly where to leave your parcel e.g. “Please leave under the picnic table to the left of the front door”. Without specific instructions it may be difficult for the driver to know where to leave your parcel and if he feels it is not safe to leave it in the open, he may choose to return the parcel to the depot. Please note that it is within the driver discretion to decide to bring the parcel back to the depot if he deems it unsafe to leave. Or if he is unable to follow your instructions e.g. If you want your parcel left behind a glass door but the driver cannot gain access to this door. We cannot be held responsible for any delays relating to the courier not leaving your parcel.
By choosing this option, Shipping with Authority to leave, you are authorizing the courier to leave your parcel unattended at your address. We cannot be held responsible for lost or misplaced parcels that are left according to this instruction. Please ensure that it is safe for the courier company to leave this parcel at your address before selecting this option.
1.6 ADDITIONAL DELIVERY CHARGES
Where you do not collect your Goods from the Australia Post office within 10 days of a failed delivery, the order will be returned to Taste Ireland. If Goods are required to be redelivered, you may be required to pay additional Delivery Fees.
2.1 PERSONAL USE
You acknowledge that all Orders are for Goods intended for personal and non-commercial use only. These Goods cannot be for resale. If you wish to purchase goods for commercial use please call our Office on 1300 4 47474.
3.1 QUANTITY RESTRICTIONS
Quantity restrictions may apply from time to time, and these will be stated on the relevant product page. If you need to purchase higher quantities then permitted on our website, please call 1300 44 7474 for more information.
4.1 COMPLETE AND ACCURATE INFORMATION
In completing the Order form, you agree to provide complete and accurate personal details (or those of the recipient of gifts) to enable the processing and delivery of your Order. This information will also be used by the Courier Company to deliver your Order. We need your full name, address, email address and phone number. We also require this information for the recipient of gifts.
Taste Ireland cannot be held liable for any loss or delay resulting from inaccurate or incomplete personal details provided in an Order by you.
5.1 ORDER NUMBER
You will be provided with an Order number when you submit your Order. The Order number is required when contacting our Taste Ireland about your Order.
5.2 ORDER AMENDMENTS
Cancellations or amendments to your Order cannot be made without prior agreement from Taste Ireland. However, you can return Goods under the Returns Policy. For terms on cancellations or returns see clause 8.1
Please make sure you carefully check your order before submitting. All information regarding product size, description and best before date are displayed on our website. In placing an order with Taste Ireland you are acknowledging awareness of this information.
5.3 MULTIPLE ORDERS
Where you place consecutive or separate Orders, we cannot guarantee that we can consolidate the Orders into one. A separate Delivery Fee may apply to each Order. Please call our customer service team on 1300 4 47474 if you wish to add to your order.
5.4 REJECT ORDER
Taste Ireland reserves the right to accept or reject your Order for any reason at any time. When we accept an Order, it constitutes an agreement by Taste Ireland to supply the Goods under these Terms. If we reject an Order, we will notify you of the reason for rejection via email within 5 Business Days. Taste Ireland will not be liable to you for your loss or that of any third party for the rejection of an Order. If we reject an Order and your payment for the Goods has already been processed, we will refund any money paid to us in respect of that Order.
If we cannot contact you about your Order using the contact details you provide in the Order, after having made reasonable attempts to contact you, we will reject the Order under clause 4.1 and notify you of that rejection via phone or email within 5 Business Days.
6.1 STOCK ON HAND
From time to time, some Goods on the Website may be out of stock or unavailable and we may not be able to fulfil all or part of your Order. If this happens, Taste Ireland will use reasonable endeavours to either:
contact you within 5 Business Days to either:
· Arrange a full or partial refund; or
· Change your Order to replace the Good with a comparable product in a similar price range (where available) as agreed with you
6.2. STOCK ERROR
Taste Ireland reserves the right not to honour any incorrect offers represented on the Website made by genuine human or system error. Where your Order is affected by an error on the Website (for example, in a description, an image, Price or otherwise), we will reject that part of the Order affected by the error. You will be refunded the value of that part of your Order affected by the error (the monetary value that you have paid for the rejected item) under clause 8.1, and Taste Ireland will fulfil the remainder of your Order. If you are not satisfied with the partial fulfilment of your Order, you can return your Order to us under the Returns Policy.
6.3 STOCK DESCRIPTION
You acknowledge and agree that you have read any written description of the Goods on the Website before submitting your Order and are aware of all stock best before dates, use by instructions and size.
6.4 STOCK BEST BEFORE DATE
You acknowledge and agree that you have read and understood the best before date on all products purchased. As it takes a considerable time to get all goods from Ireland to Australia, our products do carry a shorter shelf life then they would in Ireland. From time to time we will reduce the price on our goods to reflect this shelf life and to encourage a quick sale on this product. Please ensure to check all best before dates on all products before you complete your order. Please see our refunds and returns policy for more information.
For each Order, we will charge you and you agree to pay:
(a) The Price (which is the Price at the time the Order is submitted); and
(b) The Delivery Fee.
You can pay for your Goods by any of the methods specified on the Order form on the Website, including credit card, debit card and Pay Pal.
Any payment for an Order must be cleared by Taste Ireland before Goods are despatched. If your payment cannot be processed, your Order will be rejected under clause 4.1 and you will be notified of this on the Website. If a credit card payment cannot be processed you should contact your card issuer first to try to resolve the problem, or use an alternative payment method in order to continue with your Order.
8.1 REFUNDS AND RETURNS POLICY
If you are not 100% happy with your Order, Taste Ireland can guarantee a refund for any product* returned to us within 30 days of original shipping date. (shipping/handling charges are non-refundable). Products must be returned in good, marketable condition in original packaging.
*We are unable to accept returns on perishable items. Please call our offices on 1300 4 47474 if you are not 100% satisfied with your perishable items.
Please allow up to 10 working days for this to be processed. Refunds will be made to your customer account unless otherwise specified. Credit card refunds will be credited to the purchasing credit card within 30 days of product return. If you have questions concerning charges or credits to your credit card, please call Taste Ireland Customer Service on 1300 4 IRISH before disputing the charge with your credit card company or Pay Pal.
The cost of returning the items is the responsibility of the customer. Taste Ireland will not refund you the cost of returning the goods if they are fit for sale and sold as described.
Please ship the item to the following address:
4/107 Stephen Road
Customers are asked to return the defective item(s) including both the product/s and the delivery slip by a recorded delivery service, as we cannot be held responsible for goods not returned. Taste Ireland will refund you the cost of your return shipping charges if you include a receipt.
Please note the following exceptions to this policy
1. All return and re-shipping charges are the Customer's liability.
2. We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
Please call 1300 4 47474 to discuss any returns with our staff prior to returning any items.
If Taste Ireland processes a refund under these Terms, it will use reasonable endeavours to process the refund within 20 Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Taste Ireland is not liable for any loss, damage, cost, expense or injury you or any third party incur as a result of any delay in processing your refund.
It is a condition of Visa, MasterCard, Maestro and other card schemes that refunds be processed on the same card as the original payment was made in order to minimise the possibility of fraudulent activity on cards. Taste Ireland is required to comply with all card scheme rules in order to be able to accept these card types, and as such, all of your refunds will be credited to the card you used for your Order.
You agree that in ordering Goods that contain alcohol that:
(a) You are aged 18 years or over and acknowledge that it is against the Law to sell or supply alcohol, or to obatain on behalf of a person under the age of 18.
(b) You acknowledge that it is against the Law to sell or supply the Restricted Goods to, or obtain the Restricted Goods on behalf of, a person under the age of 18 years; and
(c) You warrant that you are purchasing these items for a gift for somebody who is over the age of 18.
10.1 WAREHOUSE PROMOTIONS
The Goods, Prices, and promotions that are offered on the Website may not correspond to those in our Warehouse store and vice versa.