This privacy policy sets out how Taste Ireland uses and protects any information that you give Taste Ireland when you use this website.

Taste Ireland is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Taste Ireland may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

· Name and job title

· Contact information including email address

· Demographic information such as postcode, preferences and interests

· Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

· Internal record keeping

· We may use the information to improve our products and services

· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

· From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

· Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

· If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@tasteireland.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

 The shipping costs are automatically calculated from Australian Post

New South Wales
        $9.95
Victoria from $12.95
Queensland from $14.95
South Australia from $16.95
Western Australia from $19.95
Northern Territory from $24.95
Tasmania from $19.95

 

Shipping Times

Shipping times are the guidelines set our by the courier companies that we use and are dependent on your postcode.

We dispatch orders Monday-Friday. These are shipped on an over-night service and you will receive a notification either by  text or email to advice once it has left our warehouse.

Delivery to Sydney, Canberra, Melbourne and Brisbane Metro is within 24-48 hrs of dispatch from our warehouse.
Delivery to Western Australia, Northern Queensland, Tasmania, Northern Territory can take 3-5 working days.
Working days are Monday through Friday, excluding holidays.

Busy periods such as Christmas can result in longer processing times. Please email happytohelp@tasteireland.com.au with any questions around shipping during peak times.  We will always announce this in advance via the website or weekly newsletters.

 

Important notes about Shipping

Delivery Hours – Australia Post deliver Monday to Saturday and delivery times will vary according to their schedule, therefore we cannot guarantee specific delivery times. The courier does not call you before a delivery. We cannot arrange for delivery outside of the courier hours.  Your tracking code and link in your email is the best method to control your delivery.

 

Delivery Address – We realise that most deliveries will be to residential addresses and that you won’t always be home to receive the goods, therefore we recommend that you either get them delivered to a work address or consider having the order shipped to a friend or neighbour. If you are not available to accept your order at the time of delivery, your order may be either returned to the courier depot or sent to your local post office for collection. Australia Post should leave you a notice to inform you where your parcel is. We cannot take responsibilities for any delays with your order if you are not at the address to accept delivery at the first attempt.

 

Alcohol Deliveries – You must be 18 years of age or over to order any alcohol from this site. All sales or conveyances of any liquor offered on this site are performed by licensed independent wineries or liquor merchants who under no circumstances sell or deliver to persons under 18 years of age. Wines will be delivered by Australian Post and goods must be signed for on delivery by a person 18 years of age or over. Should no-one be available at the Shipping address able to fulfill this requirement the wine will be taken back to the nearest post office and made available for a pick-up. A notification of this will be left in your letterbox. Once again pickup must be made by a person of 18 years of age or over and ID must be provided or the parcel will not be released.

 

Meat & Dairy Deliveries – Currently we are only offering delivery on our meat and dairy products within a 9km radius of our warehouse in Botany. On the product page we have a feature where you are able to check this radius with your postcode and clarify if you are eligible for delivery. This delivery service only runs on a Friday and after the order has been placed and checked you will receive a call to confirm the delivery time. * Please note there must be someone home to accept the delivery and the customer needs to be accountable and contactable at the time of the drop. In the instance that the driver has arrived at the shipping address on the confirmed date and no one is home or answering the contact number provided, the order will be left at the provided shipping address. 

Unfortunately, Taste Ireland accepts no liability for the loss or deterioration of any goods once they have been delivered in accordance with our terms and conditions. Taste Ireland will not be held liable for any financial or physical damages of any kind. Taste Ireland will not replace or provide a refund for any meals ordered by the customer by mistake. Customers must notify Taste Ireland if you have received an incorrect/ missing  product within 24 hours of delivery by phone on 1300 4 IRISH. Missing products will be refunded to the customer via a store credit which can be applied to customers next order. 

 

Click & Collect Service With our click and collect service, you can order your goodies online and then pick it up in store at a time that suits you. We carefully hand pick your order in store, and it's a totally free service. During the final checkout process there is an option to choose click and collect. Orders are usually ready for pick up within 24 hours after the order is placed. However is it needs to be fast tracked you can call 1300 4 IRISH to see if it is possible for the order to be fast tracked. Once the order is ready you will get a notification and then you have within 7 working days to pick up your order. If the order is not picked up it will go back into stock and a store credit will be issued to the same dollar value as the order unless the stock has gone out of date. 

 

Box Size – Dimension and cubic weights of each product are automatically calculated for shipping purposes. If your order exceeds the cubic dimensions (50 x 48 x 70) of the standard packing shipping box it will automatically add another packing box at the checkout page. An additional shipping price will be automatically calculated at the checkout page and added to the order. Please note each and every product vary in cubic weight, dimension and size.

 

Disclaimer

We take ample care when packaging your goods and ensure they will be delivered on time.  It is your responsibility to ensure you are present to receive the goods or if it is a gift, that the recipient is present to receive the goods. Please be mindful when ordering during the hotter months, as the heat can alter the freshness of the goods. This also applies when ordering chocolate products.  We do hold back dispatch during extreme heat, 35 degrees +

Irish chocolate has a high dairy content and can perish faster if left in the heat.

Any out of stock items in gift hampers can be replaced with products of equal or greater value without prior notice.

All parcels will be left at your door unless otherwise instructed by you. Taste Ireland cannot be held responsible for goods lost or stolen once the courier has delivered your parcel. When ordering we encourage you to use the “delivery instructions” field to detail your specific instructions to ensure your parcel is safely delivered.

It is important to remember that we are importing the products from Ireland and our stock levels can be subject to delays due to our suppliers, shipping delays or customs delays.

Should your order not reach you within the times quoted above, please accept our apology and contact us by email at happytohelp@tasteireland.com.au or telephone 1300 44 74 74 or use the tracking details on your email shipping notifications.

We hope that you enjoy your shopping experience with Taste Ireland and thank you for your visit and custom

 

Product Guarantee

If you are not 100% happy with your Tasty Irish treats, Taste Ireland can guarantee a refund for any product* returned to us within 30 days of original shipping date (shipping/handling charges are non-refundable). Products must be returned in good, marketable condition in original packaging.

 

*We are unable to accept returns on perishable items. Please call our offices on 1300 4 47474 if you are not 100% satisfied with your perishable items.

 

Please allow up to 10 working days for this to be processed. Refunds will be made to to your customer account. Credit card refunds will be credited to the purchasing credit card within 30 days of product return. If you have questions concerning charges or credits to your credit card, please call Taste Ireland Customer Service on 1300 4 IRISH before disputing the charge with your credit card company or Pay Pal.

 

The cost of returning the items is the responsibility of the customer. Taste Ireland will not refund you the cost of returning the goods if they are fit for sale and sold as described.

Please ship the item to the following address:

Taste Ireland
4/107 Stephen Road
Botany, NSW, 2019
Australia

Defective Items

Customers are asked to return the defective item(s) including both the product/s and the delivery slip by a recorded delivery service, as we cannot be held responsible for goods not returned. 

 

Please note the following exceptions to this policy

  1. All return and re-shipping charges are the Customer’s liability.

  2. We cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

 

Please call 1300 4 IRISH to discuss any returns with our staff prior to returning any items.

 

Under the Liquor Control Act 1988, it is an offence:

  • To sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or
  • For a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.

By using this site you acknowledge that you are aware and comply with all relevant laws regarding the purchase and consumption of alcohol.

Taste Ireland (TI) does not sell alcohol to persons under the age of 18. By using this site you confirm that you are over the age of 18. TI makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 18. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from TI is over the age of 18.

IF YOU DO NOT AGREE WITH THESE CONDITIONS OF USE PLEASE DO NOT USE THIS SITE. If the person receiving the wine is unable to produce appropriate ID, our couriers will be unable to leave the alcohol.

Your order is an offer to buy from TI. There will be no contract of any kind between you and TI unless and until we accept your order, and in the case of wines and goods to be delivered to you, when we debit your credit card. At any point up until then, we may decline to supply the goods or services to you without giving any reason. At the moment we accept your order or in the case of delivery of goods, when we debit your credit card, a contract will be made between you and TI. All wines or other goods ordered remain the property of TI until payment is received in full. Our total liability to you for non-delivery of purchased goods is limited to the purchase price of the products.