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  • CALL NOW: 1300 4IRISH (1300 44 74 74)
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FAQ's

What's a Gift Card and how does it work on your store?

This is your standard electronic gift card. You purchase online through the shopping cart and an email will be sent to you with the gift card code ready to print (or email) to the person you have bought it for.

Gift cards are valid for 3 years from the date of purchase.

Please keep the email / code that you are sent in a safe place.

At this stage we do not offer physical gift cards.

I am not happy with the gift that was sent!

Your happiness is what we live for!! If you are unhappy with your purchase for any reason please email us at happytohelp@tasteireland.com.au, please attach images if possible. We will investigate your email and sort it our either by replacement, store credit or a refund or discount. We want to take the stress and uncertainty out of online shopping and put the fun back in.

I accidentally input the wrong delivery address!

No worries, just send us an email to happytohelp@tasteirelnad.com.au as soon as you can and we will try and ensure the change gets made before the order is shipped.

Can I send an order to a different someone’s else's address?

Yes - your order can be sent to any address you wish (perhaps an old friend, relative, business associate, or as a gift) just enter the delivery address in the respective section on the order form. There will also be a billing address to fill in on the same page. It is important to ensure the recipient will be at home to receive the delivery. It may be more suitable to get the parcel delivered to their work address as deliveries are made Monday through Friday 9am - 5pm. You will need to advise the recipient that there is a gift on the way so they can advise you of any special delivery instructions including the best delivery address. We cannot be held responsible for perishable items or chocolate that may be affected if left in the heat of the day.

It’s a gift, so can you please not include any price info?

Yes, when you are buying a hamper as a gift all the price info is done via the confirmation email you get sent at checkout. The gift just gets sent with our love and a lovely postcard with a message of your choice.

Do you offer gift wrapping and special messages on cards as it is a gift?

We don’t offer gift wrapping, but we do have a selection of hampers with a variety of different of covers for example we have birthday hampers, with love hampers, proud to be Irish hampers. Please click on the link below to see our variety of personalised hampers. And yes, we do provide a card with a special message for your loved one. https://www.tasteireland.com.au/personalised-hampers/

How will my order be delivered?

At present, orders are dispatched to Australian Post. Our carriers are very reliable companies, giving secure, quick and cost effective delivery. However delays and mistakes can happen, please work with us if this happens and we will remedy the situation as quick as possible. Delivery schedules will also vary in peak periods such as Christmas. Please refer to the special delivery instructions or contact the office with any questions you might have.

How do I know you are not going to take down my financial info when I pay by card?

All your payments are secure and encrypted. Our secure E-Commerce enabled online store provides a convenient, user-friendly method to purchase our products online using Mastercard, Visa or American Express. You can also pay using paypal. We do not charge an additional surcharge. Your payment is processed through a secure gateway and is safe.

When you provide your credit card information to our payment providers, the information is transferred using secure socket layer technology (SSL) and encrypted in line with The Payment Card Industry Data Security Standard (PCI DSS).

I get sent lots of spam in my inbox will you guys bombard me with newsletters?

We want to survive in this ever-increasing competitive online world, so we do send regular newsletters. However, If you get something from us you don’t want, just click UNSUBSCRIBE on the bottom of the email and we will forget that email ever existed. Just remember we send our customers deals and offers and discount codes. It would be a shame to miss out on them.

Do you have a physical store, or can I arrange to pick up my order?

Yes, our warehouse shop is open to the public Monday to Thursday 9-5pm, and Friday 10am-4pm.

We are based at unit 4, 107 Stephen Rd, Botany NSW 2019. Come on down and pick up some of your favourite Irish goodies and have a chat with the friendly Taste Ireland staff. You can also order online, and pick your order up at our warehouse, to avoid delivery fee. To do this you must choose the “pick-up” option when you are entering your delivery details at the checkout.

I am having problems trying to use the checkout Cart page and cannot finalise my order!

If are you are having problems with the webpage – just email us at happytohelp@tasteireland.com.au and we will fix this for you. Alternately call our customer service number on 1300 4 IRISH (Mon-Fri 9.00am-5.00pm)

How do I order online?

You can purchase our products online directly from this website.

1)     Simply browse the categories on the left side of the webpage or use the search bar on the top right corner of the webpage.

2)     Add to cart to select a product. You can also click on each individual product to see product reviews, best before dates, size and images

3)     When finished shopping, click 'View Shopping Cart'. At this stage you can review your order, with the option to increase your order.

4)     Next step is “proceed to check out”, at this stage you can choose to log in to your account, create an account, or shop as a guest.

5)     Billing details are next, ensure you complete all of the compulsory fields that are marked with a red asterisk are complete. If you would like the goods sent to your billing address, click “bill and ship to this address”, if not then click “bill to this address”.

6)     Next step will then be Shipping Details, complete all fields and click “ship to this address”. Choose Shipping method.

7)     Step 7 is to enter your payment details and any addition order or delivery instructions.

Note: If you are experiencing any difficulty shopping online please call our customer service number on 1300 4 IRISH (Mon-Fri 9.00am-5.00pm) or email info@tasteireland.com.au

How long will delivery take?

Delivery time can vary depending on where you are located. Sydney, Melbourne, Canberra and Brisbane Metro areas are normally within 48hrs of confirmation of order. Some country areas, Western Australia, South Australia, Northern Teritory, Tasmania and New Zealand can take 5-10 working days (working days are Monday through Friday, excluding holidays). Please see the below table for more information:

Shipping City

Delivery Time

Sydney Metro

48 Hours

NSW

1-2 Days

VIC

3-5 Days

WA

4-5 Days

QLD

4-5 Days

TS

4-5 Days

NT

5-7 Days

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*Please note these delivery times vary in peak periods such as Christmas & St. Patrick’s Day etc. Please refer to the Christmas Shopping Guide for delivery information for Christmas 2015. If you have any queries about delivery schedules, please contact the office happytohelp@tasteireland.com.au

 

Do I get confirmation of my order?

 

Yes - You will be sent an e-mail with all the details of your order once you have submitted your order. You will get another email to let you know that the order has been dispatched, and you'll be given the tracking number for your order so you can follow the delivery progress. If you haven't received confirmation, then you may have entered your email incorrectly in the check-out page. You can contact us on info@tasteireland.com.au to verify that your order has been processed.

Can I buy items in bulk?

 

Yes you can buy in bulk. Many of our products have bulk options, so click into the product for more information. There is also a bulk buy section on the website.

If you are a retailer or similar looking at 'bulk' supplies, e.g. cases etc. - this may require a different method of shipping and carry certain discounted rates (we have negotiated with certain suppliers for bulk discounts) - please contact info@tasteireland.com.au with your requirements.

I know a product that Taste Ireland should sell.

Great, we are all ears…. Please let us know and if we feature your idea, we will give you a gift to say thanks.

Can I be one of your Suppliers?

If you have a product that would complement our existing range – we would love to hear from you. Email us at happytohelp@tasteireland.com.au

How can I contact you?

You can email us at happytohelp@tasteireland.com.au or call on 1300 447474.

Do you sell cold meats anymore?

No, unfortunately we don’t sell any cold meats anymore.