Frequently Asked Questions
Is your Warehouse open to the public?
Yes! Our warehouse is open to the public for shopping Monday to Friday 9-5pm, and Friday 10am-4pm. You are welcome to come along to unit 4, 107 Stephen Rd, Botany NSW 2019 at these times and shop for your favourite Irish goodies, and have a chat with the friendly Taste Ireland staff. You can also order online, and choose the pick up option to pick up the your order at our warehouse, to avoid delivery fee.
How do I order online?
You can purchase our products online directly from this website.
Simply browse the categories on the left side of the webpage, or use the search bar on the top right corner of the webpage.
Add to cart to select a product. You can also click on each individual product to see product reviews, best before dates, size and images.
When finished shopping, click 'View Shopping Cart'. At this stage you can review your order, with the option to increase your order.
Next step is “proceed to check out”, at this stage you can choose to log in to your account, create an account, or shop as a guest.
Billing details are next, ensure you complete all of the compulsory fields that are marked with a red asterisks are complete. If you would like the goods sent to your billing address, click “bill and ship to this address”, if not then click “bill to this address”.
Next step will then be Shipping Details, complete all fields and click “ship to this address”. Choose Shipping method.
Step 5 is to enter your payment details and any addition order or delivery instructions.
Note: If you are experiencing any difficulty shopping online please call our customer service number on 1300 4 IRISH (Mon-Fri 9.00am-5.00pm) or email email@example.com
What are my payment options, and is it safe?
Our secure E-Commerce enabled online store provides a convenient, user-friendly method to purchase our products online using Mastercard, Visa or American Express. You can also pay using paypal. We do not charge an additional surcharge. Your payment is processed through a secure gateway, and is very safe.
How much is the delivery charge?
Shipping/delivery costs are automatically added to your total shopping list at the Check Out page. These charges have been calculated in direct relation to your shipping address or postcode. Check out delivery charges for more information.
How long will delivery take?
Delivery time can vary depending on where you are located. Sydney, Melbourne, Canberra and Brisbane Metro areas are normally within 48hrs of confirmation of order. Some country areas, Western Australia, South Australia, Northern Teritory, Tasmania and New Zealand can take 5-10 working days (working days are Monday through Friday, excluding holidays).
*Please note these delivery times vary in peak periods such as Christmas & St. Patricks Day etc. Please refer to the Christmas Shopping Guide for delivery information for Christmas 2015. If you have any queries about delivery schedules please contact the office - firstname.lastname@example.org
Do I get confirmation of my order?
Yes - You will be sent an e-mail with all the details of your order once you have submitted your order. You will get another email to let you know that the order has been dispatched, and you'll be given the tracking number for your order so you can follow the delivery progress. If you haven't received confirmation, then you may have entered your email incorrectly in the check out page. You can contact us on email@example.com to verify that your order has been processed.
Can I buy items in bulk?
Yes you can buy in bulk. Many of our products have bulk options, so click into the product for more information. There is also a bulk buy section on the website.
If you are a retailer or similar looking at 'bulk' supplies, eg cases etc - this may require a different method of shipping, and carry certain discounted rates (we have negotiated with certain suppliers for bulk discounts) - please contact firstname.lastname@example.org with your requirements.
Can any perishable items be re frozen?
No. All of our meat products are delivered to us fresh from a local Irish Butcher, these products are then frozen immediately once delivered to our warehouse. When you receive your order, meats can be stored for up to three days in a refrigerator. NB Do not refreeze any of our meat products.
Our standard packaging has best before dates on each product, as required by law. However, when these goods are frozen, the expiry date is non applicable as the goods will remain good for up to three to five days once thawed in a refrigerator.
All Our perishable are available online through click and collect and has to be collected to our Botany Store.
Can I order my Irish brekkie in early December to eat on Christmas Day?
Unfortunately the only way to deliver our perishable goods is from frozen. This means they cannot be refrozen once you receive them, and must be consumed within three days. This year our cut off date for ordering all perishable items is Tuesday 16th December at 4pm AEST. This means that all perishable items will be delivered a week before Christmas and therefore cannot be consumed on Christmas Day. We do apologise for any disappointment or inconvenience caused, however from our experience it is not safe for perishable goods to be in transit during Christmas week.
All perishable orders placed after Tuesday 16th December (4pm AEST) will be dispatched week commencing 05th Jan 2015.
Can an order be sent to someones else's address?
Yes - your order can be sent to your preferred address (perhaps an old friend, relative, business associate) - just enter the delivery address in the respective section on the order form. There will also be a billing address to fill in on the same page. It is important to ensure the recipient will be at home to receive the delivery. It may be more suitable to get the parcel delivered to their work address as deliveries are made Monday through Friday 9am - 5pm. You will need to advise the recipient that there is a gift on the way so they can advise you of any special delivery instructions including the best delivery address. We cannot be held responsible for perishable items or chocolate that may be effected if left in the heat of the day.
How will my order be delivered?
At present, orders are dispatched to Australian Post. Our carriers are very reliable companies, giving secure, quick and cost effective delivery. However delays and mistakes can happen, please work with us if this happens and we will remedy the situation as quick as possible. Delivery schedules will also vary in peak periods such as Christmas. Please refer to the special delivery instructions or contact the office with any questions you might have.
How can I contact you?
You can email us at email@example.com or call on 1300 447474.